Terms and Conditions of MRTEN

1. Introduction

MRTEN is a Nigerian e-commerce platform dedicated to providing customers with quality electronics, home appliances, furniture, power solutions, and more. By browsing, registering, or placing an order on our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Eligibility & Account Registration

To place an order or access certain features on MRTEN, you may be required to create an account. You agree to:

• Provide accurate, current, and complete registration information including your name, email address, phone number, and delivery address.
• Keep your account credentials confidential and not share your password with any third party.
• Notify us immediately of any unauthorized use of your account.
• Be at least 18 years old, or have parental/guardian consent, to use our platform and make purchases.

3. Products, Pricing & Availability

MRTEN offers a wide range of products across categories including electronics, appliances, furniture, and power solutions. Please note the following:

• All prices are listed in Nigerian Naira (₦) and are subject to change without prior notice.
• Product availability is not guaranteed. Items may be removed from the platform or go out of stock at any time.
• We reserve the right to limit quantities, cancel orders, or refuse service at our discretion.
• Product images are for illustrative purposes only and may slightly differ from the actual item delivered.

4. Orders & Payment

By placing an order on MRTEN, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.

• Orders are subject to confirmation. We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud.
• Payments are processed securely. MRTEN does not store your card details directly on our servers.
• We accept various payment methods including card payments, bank transfers, and other options displayed at checkout.
• A payment confirmation will be sent to your registered email address upon successful transaction.

5. Delivery & Shipping

MRTEN is committed to delivering your orders promptly and securely. Delivery timelines may vary depending on your location and product availability.

• Standard delivery is within 24 hours and above, depending on your location within Nigeria.
• Express delivery options may be available for eligible products at an additional cost.
• MRTEN is not liable for delays caused by circumstances beyond our control, including logistics disruptions or adverse weather conditions.
• It is your responsibility to ensure that the delivery address provided is accurate and accessible at the time of delivery.

6. Returns, Refunds & Cancellations

We want you to be satisfied with every purchase. If you experience any issues with your order, our standard refund policy applies:

• You may claim a refund if your order does not ship, goes missing, or arrives with product defects or damage.
• Refund requests must be submitted within the specified window after delivery through our support channels.
• Items must be returned in their original condition and packaging where applicable.
• Certain product categories (e.g., opened electronics, personal care items) may be exempt from returns unless they arrive defective.
• Order cancellations are only accepted before the order has been dispatched for delivery.

7. Intellectual Property

All content on the MRTEN platform — including but not limited to logos, product images, text, graphics, and software — is the intellectual property of MRTEN or its licensors and is protected under applicable Nigerian and international intellectual property laws. You may not reproduce, redistribute, or commercially exploit any content from our platform without our prior written consent.

8. Prohibited Activities

When using MRTEN, you agree not to engage in any of the following:

• Fraudulent transactions or use of stolen payment credentials.
• Attempting to manipulate pricing, reviews, or product listings.
• Unauthorized access to our systems, databases, or user accounts.
• Using our platform for any unlawful or harmful purpose.
• Submitting false or misleading information during registration or checkout.

9. Limitation of Liability

To the fullest extent permitted by law, MRTEN shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform or products purchased through it. Our total liability in any dispute shall not exceed the amount paid for the specific order in question. We do not guarantee uninterrupted or error-free access to our platform at all times.

10. Changes to These Terms

MRTEN reserves the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Where significant changes are made, we may notify you via email or a platform announcement. Your continued use of MRTEN after any updates constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your experience on MRTEN, please reach out to our customer support team through the official channels below.

Our team is available to assist you with orders, refunds, product inquiries, and any other support needs.

Email: MRTENsupport@gmail.com